290-16 : Services Science, Management & Engineering Lecture Series

August 31 : Thursday

1. Course Overview; What does "At Your Service" Really Mean ?  

Guest Lecturer: Jean-Paul Jacob of IBM

Term Paper assigned 

Due on December 13

Assignment details

September 7 : Thursday

2. The On-Demand Software-as-a-Service Revolution 

Guest Lecturer: Patrick Grady of Rearden Commerce (CEO) (website)

Required Readings

"SOA's Killer App Unveiled" Erik Knorr [Web Resource]

InfoWorld

September 14 : Thursday

3. Services Design -- Connecting the Back Stage and Front Stage 

Guest Lecturer: Bob Glushko of School of Information, UC Berkeley (Adjunct Professor) (website)

Resources

Lecture Notes

September 21 : Thursday

4. Service Innovation in a "Flat" World 

Guest Lecturer: Stephen Pratt of Infosys Consulting (CEO) (website)

Resources

Lecture Notes

September 28 : Thursday

5. Google as a Service -- What Does That Mean? 

Guest Lecturer: Daniel Russell of Google (Sr. Scientist) (website)

Resources

Lecture Notes

October 5 : Thursday

6. "Labornet" 

Guest Lecturer: Luke Hughes of Accenture Labs (Director of Research) (website)

October 12 : Thursday

7. Creating Value in Knowledge Economies: Services, Networks, & Competition 

Guest Lecturer: John Zysman of UC Berkeley (Professor of Political Science & Co Chair, BRIE) (website)

October 19 : Thursday

8. Aligning business and IT with SOA 

Guest Lecturer: Terri Bennett Schoenrock of HP Services Consulting & Integration (Executive Director, SOA)

Resources

Recommended Reading

Lecture Notes

October 26 : Thursday

9. Service Business Models 

Guest Lecturer: JB Wood of Service and Support Professional Association (CEO)

Resources

Lecture Notes

November 2 : Thursday

10. Service Innovation  

Guest Lecturer: Henry Chesbrough of UC Berkeley (Adjunct Professor, Haas School of Busines & Executive Director, Center for Open Innovation) (website)

Resources

Lecture Notes

November 9 : Thursday

11. Learning Economics, Innovation, and Learning Organizations 

Guest Lecturer: Tom Hill of Genentech (Director of Learning and Knowledge Management)

Resources

Lecture Notes

November 16 : Thursday

12. Challenges and Opportunities in Customer-led Services 

Guest Lecturer: James Taylor of Fair Isaac and Company (VP Product Marketing) (website)

Resources

Recommended Reading

Recommended Reading

Recommended Reading

Recommended Reading

Lecture Notes

November 23 : Thursday : Thanksgiving

Holiday: THANKSGIVING 

November 30 : Thursday

13. Service Innovation in Healthcare  

Guest Lecturer: David Lawrence of Kaiser Permanente (Former Chairman and CEO)

December 7 : Thursday

14. Service Science, Management and Engineering (SSME): A Next Frontier in Education, Innovation and Economic Growth  

Guest Lecturer: James Spohrer of IBM Almaden (Director of Services Research)

Resources

Lecture Notes

December 13 : Wednesday

Term Paper due 

Assignment details

last updated on 2006-12-07 by RJG