Administrivia
Professor Bob Glushko
Email: glushko@sims.berkeley.edu
Website: http://www.sims.berkeley.edu/~glushko/
Office number: (510) 643-2754
Professor AnnaLee Saxenian
Email: anno@sims.berkeley.edu
Website: http://www.sims.berkeley.edu/~anno/
Office number: (510) 642-9980
Course Description
Weekly lecture by Berkeley faculty or industry experts about various topics in the emerging field of "Services Science, Management and Engineering."
The SSME program is a collaborative effort of the Haas School of Business, the College of Engineering, the I-School (School of Information), and the Center of Information Technology Research in the Interest of Society (CITRIS). [See ssme.berkeley.edu]
Grading and Assignments
Grading is primarily based on a term paper of approximately 3000 words on a services topic of the student's choice. See the Assignment Instructions linked to the August 31 lecture description.
Students are also expected to participate in the class by asking questions of the speaker and each other. Occasionally a speaker will provide one or more recommended readings that students are expected to read beforehand.
Course Information
Course Dates: August 31 to December 7, 2006
Lecture Schedule: Thursday 5:00pm-6:00pm in 202 South Hall
Units: 1
Grading Option: Letter Grade or Satisfactory/Unsatisfactory or Pass/Not Pass
Course Work
August 31 : Thursday
September 7 : Thursday
2. The On-Demand Software-as-a-Service Revolution
Guest Lecturer: Patrick Grady of Rearden Commerce (CEO) (website)
Required Readings
"SOA's Killer App Unveiled" Erik Knorr [Web Resource]
InfoWorld
September 14 : Thursday
3. Services Design -- Connecting the Back Stage and Front Stage
Guest Lecturer: Bob Glushko of School of Information, UC Berkeley (Adjunct Professor) (website)
Resources
September 21 : Thursday
September 28 : Thursday
October 5 : Thursday
Guest Lecturer: Luke Hughes of Accenture Labs (Director of Research) (website)
October 12 : Thursday
7. Creating Value in Knowledge Economies: Services, Networks, & Competition
Guest Lecturer: John Zysman of UC Berkeley (Professor of Political Science & Co Chair, BRIE) (website)
October 19 : Thursday
October 26 : Thursday
Guest Lecturer: JB Wood of Service and Support Professional Association (CEO)
Resources
November 2 : Thursday
Guest Lecturer: Henry Chesbrough of UC Berkeley (Adjunct Professor, Haas School of Busines & Executive Director, Center for Open Innovation) (website)
Resources
November 9 : Thursday
November 16 : Thursday
12. Challenges and Opportunities in Customer-led Services
Guest Lecturer: James Taylor of Fair Isaac and Company (VP Product Marketing) (website)
Resources
November 30 : Thursday
December 7 : Thursday
December 13 : Wednesday
last updated on 2006-12-07 by RJG